Shipping & Delivery

SECTION 1 - SHIPPING METHODS
We are generally able to ship to most countries via Standard Shipping and Express Shipping.

SECTION 2 - SHIPPING COSTS

• Standard Shipping: 3.5 USD
• Express Shipping: 22 USD (depending on your country).


Shipping fees exclude import taxes or processing fees that might apply to your country. GamaKay is not responsible for any form of such fees.

SECTION 3 - DELIVERY TIME 
For in-stock products, your order is expected to be shipped within 1-3 business days(Handling time). once your parcel is shipped:

• For Standard Shipping, 
• Handling time fulfilled: Mon-Fri
• Transit time shipped: Mon-Fri

• Shipping Warehouse	Support Shipping Country	Transit time	Handling time	Mode of Transpor	Search Website
  United Kingdom	United Kingdom	7-10 days	1-3 days	YunExpress	http://www.yuntrack.com/
  EU countries	Germany	8-12 days	1-3 days	YunExpress	http://www.yuntrack.com/
  EU countries	Spain	8-12 days	1-3 days	YunExpress	http://www.yuntrack.com/
  EU countries	France	8-12 days	1-3 days	YunExpress	http://www.yuntrack.com/
  United states	United states	9-12 days	1-3 days	YunExpress	http://www.yuntrack.com/
  EU countries	Italy	10-12 days	1-3 days	YunExpress	http://www.yuntrack.com/
  Mexico	Mexico	10-14 days	1-3 days	YunExpress	http://www.yuntrack.com/
  Australia	Australia	10-14 days	1-3 days	YunExpress	http://www.yuntrack.com/
  EU countries	Poland	10-14 days	1-3 days	YunExpress	http://www.yuntrack.com/
  Canada	Canada	12-17 days	1-3 days	YunExpress	http://www.yuntrack.com/

SECTION 4 - TRACKING ORDER

After placing an order, you will receive the order confirmation email. After your order is shipped, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.

SECTION 5 - WHAT HAPPENS IF THE PARCEL HAS BEEN SHIPPED BUT NOT DELIVERED?

1. First, kindly contact your local courier using the local tracking number.
2. 
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.

For orders below 60USD, you may either opt for a one-time reshipment of the parcel OR a full refund.

For orders above 60USD, we only process a 50% refund of your order.
Should there be any concern about Standard Shipping, you are encouraged to opt for Express shipping instead.

NOTE: Customers are to bear the consequences and fees incurred if the parcel is undelivered due to any of the following situations:

• Wrong/insufficient address or phone number provided by a recipient
• The recipient is unreachable when the courier company tries to contact
• Refusal to sign for the package by the recipient
• Lost or damaged parcel because recipient opted for “no-signature delivery”
• Refusal to pay for the local tax/processing fee by the recipient
• Refusal to provide supporting documents for customs clearance by the recipient

SECTION 6 - WHO DOES PAY FOR THE IMPORT TAX / CUSTOMS FEES?
Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
If the custom fees and the delivery of the parcel are rejected by the recipient, the shipping cost still needs to be paid. GamaKay only arranges the refund of the order amount after deducting the shipping cost incurred.

SECTION 7 - SHIPPING COMPANIES
We collaborate with YunExpress, 4PX, SF Express, and DHL Express.

SECTION 8 - ADDITIONAL NOTES 
This is the customer’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:

• We will contact the customer ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the customer does not provide any necessary information within 48 hours that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the customer wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
• We will contact the customer ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the customer does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The customer may need to carry the burden of additional cost for re-delivery.
• After a customer receives the product, if the return is not related to a product quality issue, the customer may request a return within 14 days of delivery. The customer is responsible for the return shipping cost. Once we receive the returned product at our warehouse, we will issue a refund for the product cost.
• If it appears as "Delivered" on courier's website (ie: DHL) for more than 3 months, the delivery details on courier's website will be deleted. The courier will not provide any compensation to us for these order, that's why we can't provide any refund if the customer does not inform us to investigate the parcel via email 3 months after it has been "Delivered" on courier’s website.
• To avoid return of shipment, customers are required to provide full name in the information form. The cost of the return will be the responsibility of the customers if the name in the form is incomplete.

SECTION 9 - GET HELP WITH MY ORDER
For faulty or missing items, please email gkgamakay@gmail.com to request support. Please include your order number and a clear description of the issue. We may ask for photos or videos when needed to review your request. Our team aims to review your email within 3 business days.